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What can I do to assist in resolving support questions quicker?

Any problems with MAX400 should be reported to support@max400.net.  First please ensure that MAX400 is working/operating by submitting the following command:

       WRKSBMJOB

If you are using M400A or C version this should show two jobs operating:

Job   ---Status---

M400A1  ACTIVE
M400A2  ACTIVE

If these jobs are operating and perhaps you think MAX400 is not working effectively, to assist in diagnostics of problems and early resolution, you should also do the following to obtain the respective joblogs: If you/they are using M400A/C version, there will be two joblogs M400A1 and M400A2. Use:  WRKJOB M400A1 and  WRKJOB M400A2 commands to display the details of the appropriate jobs.  If you/they are running M400B, the joblog will be called M400B.

If multiple jobs display for WRKJOB command , select the appropriate job ("1") and then take option 10 to display the joblog.  Please obtain a copy of the screen text to send to support@max400.net

Please send us support@max400.net the respective joblogs with the version of MAX400 (see below)

To display version of Max400, perform the following:
 
DSPDTAARA M400/M400DTA

First 6 characters has version of Max400

  • the latest version of M400A has V04R05

  • the latest version of M400B has V01R04

  • the latest version of M400C has V06R01

Errors with Licensing

If you are trying to apply the license code and it does not work:  It will give the error indicating machine details, serial number, model code , processor feature code. Please send us these details in an email. If the jobs fail after a few hours of run-time, that is to say, if the jobs do not fail immediately, then try resubmitting these jobs again. This problem occurs infrequently.
 
    
  

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